I'm Steyn Viljoen, a customer experience designer at Openline, where I help build CustomerOS, an open-source operating system for reinventing business from the customer experience up.
I've spent the last 12 years working with teams to validate the riskiest assumptions on various projects. I failed and succeeded. Some of these include a texting app in Silicon Valley, Africa's biggest crowdfunding platform and making space tech farmer-friendly.
I like reading (currently Creativity Inc.) but make sense of it by writing; sometimes on LinkedIn but more often on Twitter and in this space.
Here are some longer form meandering musings on product, design, philosophy and parenting:
