At the time, only 5% of Luno customers had two-factor authentication enabled on their accounts, making it less secure and giving bad actors a greater chance of stealing their crypto.
Instead of relying on customers to keep their accounts more secure, we reduced the complexity & cognitive overhead of account security by turning the Luno app into a 2FA app.
Here's a case study of how we did it.
Block input components seem simple on the surface, but the closer you look, the more there is to making them work well on web.
I worked with 3 engineers to craft 18 small interactions into this Angular block input component. Here's how we did it.
I took off a week from work to build a waterfall. Since then, dragonflies have started to roam around, bees collect their daily water, a choir of frogs moved in, and my sons regularly use it as a jungle gym.
It inspired activity, but it did more than that; it created a space for life that did not exist before.
When the Central Bank of Nigeria banned all financial institutions to do business with crypto companies, customers' funds got stuck with Luno. To enable Nigerians to withdraw and deposit money again, I product managed and helped design the launch of a new voucher payment method. The project was cross-fleet and allowed me to collaborate closely with various teams including Onboarding, Data, Customer Success, and Fincrime.
Dollar-cost averaging makes investing less emotional, so I created an Apple Shortcut that uses the Luno API to buy Bitcoin every morning I stop my alarm. To add a bit more soul to the DCA process, I added some logic that sends some of my BTC to my son if I snooze the alarm.
During a customer research session, a trader explained the Luno exchange as coming from the "stone age". Over a period of 1 year I worked within a cross-functional team to design and upgrade it by introducing more order types, improving the navigation & layout across all platforms and creating a new and more accessible theme.
How does a farmer know how healthy their crops are? Scouting a 1ha field is feasible; not so much 1000ha. I co-founded FarmPin to help make space tech farmer friendly by putting satellite health & moisture maps and growth graphs into a farmer's hands. Here's a video of how it works.